exchanges/returns 

something not quite right? no worries, you can contact us on info@caitlincrisp.com to request a full refund or online credit up to two weeks after your date of delivery. orders returned after the two week cut off will not be accepted. 

terms of returns; 

the garment(s) returned must be unworn, in original condition with all swing tags and labels still attached. 

the garment(s) must be returned within the allocated two week period, and customers must inform the studio via email prior to sending. 

it is at the risk and cost of the customer to return the garment(s) and all parcels sent back to the studio must be tracked, with the tracking number provided to our customer service team. please note the CC team does not take responsibility for orders lost in the post during return. 

in promotional periods, any "gift with purchase" must be returned to receive a full refund. If not returned, the value of gift will be deducted from refund. 

any garments purchased on sale or with a discount are considered final sale and cannot be returned for a refund or store credit unless faulty. however if you’ve ordered an incorrect size please contact info@caitlincrisp.com to see if there is available sizes to exchange.

MADE TO ORDER

If you are interested in a made to order garment for a specific size and/or alternative fabric in a current style please email info@caitlincrisp.com.

Please be advised that all made to order pieces are non-exchangeable/refundable.